Patient-centricity in the Biopharmaceutical Industry: Are We Nearly There Yet?

A collection of perspectives from researchers, approvers and patients

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COLLATED AND EDITED BY: Dr. Matthew Reaney

The concept of patient-centricity has come a long way in the past few decades. However, applications of patient-centricity in intervention development remain inconsistent. Critics have questioned the validity of patient-centric claims that are seen as performative checkbox exercises. Patients surveyed largely think that pharma has little regard for their perspectives, believing corporate priorities are instead driven by profits.

A new book compiled by the Patient Centered Solutions team at IQVIA gathers insights on patient-centric intervention development from a diverse group of more than 30 experts. These contributors include pharma company executives, biotech manufacturers, regulatory representatives, patient representatives, patient advocacy group (PAG) leaders, patient experience data (PED) researchers, and payer and health technology agency (HTA) advisors.

In formats ranging from reviews of the research and personal narratives to poetry and short fiction, the contributors share their thoughts on where patient-centricity stands today, what improvements are still to be made, and how the voice of the patient will influence the future of healthcare. Key themes explored in the book include:

  • Why patient-centricity efforts must extend beyond the collection of patient experience data (PED)
  • How the biopharmaceutical industry can involve patients as true research partners
  • Why the industry must account for patients’ heterogeneous experiences
  • How the industry can sustain patient partnerships by establishing their return on investment
Explore the complete listing of chapters and contributors ›
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“Always, always, always involve patients in the development of anything.”
— Patient with multiple sclerosis speaking to the      Accelerated Cure Project
About the editor

Matthew Reaney, PhD, C.PSYCHOL, C.SCI, MSc, AFBPSS
Global Science and Analytics Lead, IQVIA Patient Centered Solutions
Head of the Patient Centered Solutions Institute, IQVIA

Dr. Matthew Reaney has spent much of his life in and around the healthcare system. He is a son, spouse and parent of remarkably resilient people who live with chronic diseases that involve significant self-management, and he is passionate about helping them use their voices to inform healthcare decisions. It was with this in mind that he embarked on his first role in patient-centered care and patient-focused research more than 20 years ago. He has held positions in pharmaceutical companies, universities, charities, consultancies and hospitals since — sometimes simultaneously — advocating for the patient voice to be heard in intervention design and testing, and in clinical care decision-making. In his role at IQVIA, Matt sets scientific direction for the Patient Centered Solutions team and oversees a variety of qualitative and quantitative research projects and patient-focused communication activities.

Complete listing of chapters

Chapter 1

Patient-centricity in the biopharmaceutical industry: Are we nearly there yet? Why are you even asking this question?

Matt Reaney (IQVIA)

Chapter 2

Patient-centricity in drug development: Past milestones, present state and future opportunities from the regulatory professional’s perspective

Nick Langevin, Stephanie Sommer (Boehringer Ingelheim)

Chapter 3

The center of focus

Selena Daniels (U.S. Food and Drug Administration – FDA)

Chapter 4

From participants to partners: Elevating the patient voice in modern drug development

Jai Patel, Sarb Shergill (Imbria Pharmaceuticals)

Chapter 5

Will we ever achieve sustainable adoption of patient engaged planning and execution?

Ken Getz (Tufts Center for the Study of Drug Development)

Chapter 6

From minor to major impact, how patients are increasingly shaping the world of industry drug development

Daniel J. O’Connor (Association of the British Pharmaceutical Industry – ABPI)

Chapter 7

Patient-centricity now: People, action and culture

Anthony J. Yanni (Astellas)

Chapter 8

Patient-centricity: When you are all-in-one

Zsuzsanna Devecseri (Novartis)

Chapter 9

The full-court press: Advancing patient experience data in oncology

Rohini Sen (Abbvie)

Chapter 10

Patient-centric treatment tolerability: Past, present and future

John Devin Peipert, Melanie Calvert, Lee Aiyegbusi (University of Birmingham); Jessica Roydhouse (University of Tasmania)

Chapter 11

A decade in: Reflections from the field

Chi Pakarinen (MediPaCe)

Chapter 12

The state of patient-centricity in drug development is strong and getting stronger! But we all have work yet to do…

Ashley F. Slagle (Aspen Consulting)

Chapter 13

Why patient-centricity is not fit for purpose: Mutual investment, the new people-centric research and advocacy

Amelia Hursey (Parkinson’s Europe)

Chapter 14

United in purpose and founded in trust: Transforming clinical research through grassroots initiatives

Sarah McKeown-Cannon, Angela Radcliffe (Heartbeat); Vicky DiBiaso (Sanofi)

Chapter 15

Voices of experience: Enhancing clinical trials through patient and site engagement

Deirdre BeVard (CSL)

Chapter 16

The missing voice: Why patient perspectives must drive MS drug development

Sara Loud, Hollie Schmidt (Accelerated Cure Project)

Chapter 17

The road to co-creation: Patients and pharma shaping the future of clinical research

Jayne Spink (Prostate Cancer Research – PCR)

Chapter 18

Patient advocacy group and pharmaceutical industry collaboration to drive patient-centric practices and accelerate the development of new medicines

Patricia B. Davidson (Tufts Center for the Study of Drug Development; PALADIN)

Chapter 19

Cautious optimism: My experience in pushing the patient-first narrative throughout biopharma

Ingolf Griebsch (Ferring Pharmaceuticals)

Chapter 20

It’s the economy, stupid: Drug developers will invest in patient-centricity when the R&D economics are clear

Paul SJ Miller (Miller Economics Ltd.)

Chapter 21

Patient-centricity: Reflections from a former academic, consultant, regulator and now patient representative

Bellinda King-Kallimanis (LUNGevity Foundation)

Chapter 22

Peering beyond the slogans and assumptions: Are companies sincere about the patient voice in drug development?

Mark Gibson (Gibson Research Consultancy)

Chapter 23

Patient experience of what?

Jean Paty (IQVIA)

Chapter 24

A reality check on patient-centricity: The good, the bad and the ugly

Alexandra Lauer (Boehringer Ingelheim)

Chapter 25

The luminous science of us: Healing beyond the algorithm

Angela Radcliffe (Author and advocate)

Chapter 26

Editorial: Moving from “patient-centricity” to “patient partnerships” to serve intervention development

Matt Reaney (IQVIA)